Subject Matter Experts (SMEs)
Robert
Senior Consultant
- DoD financial operations and quality control
- Financial management process re-engineering
- Training
“We joke about the rivalries across military branches around here, but we leave all that at the door... Every client gets the full “Immersion” treatment if you will. I managed the implementation of DTS throughout the Air Force, but I also spearheaded strategic improvements in CBA training and operations across the Department of the Navy. In fact, working across branches, and with civilian members of our team really helps give me perspective on the bigger picture of how enterprise systems work and interact…”
Tod
Associate Management Consultant
- Financial systems analysis: STARS, OnePay, EAGLES, etc.
- Help desk and customer service operations
“I retired from the Navy and I’ve been at Immersion for a long time, so I have developed a special relationship with our Navy customers. I have more than 25 years of experience in financial management operations and systems analysis, and I can’t tell you how many times I’ve been in the trenches helping DTS administrators overcome technical and process challenges. This is frankly what I enjoy most – working on the nuts and bolts of a problem and getting things back on track. In fact, I’ve earned a bit of a reputation around here as ‘problem-solver extraordinaire.’”
Jeff
Associate Management Consultant
- Policy assessment
- Procedural analysis
- Process mapping
“I came to Immersion with Army transportation system experience through one of the big four government consulting firms. This background allowed me some outside perspective, but also made it easy for me to quickly pick up the subtleties of how our clients’ organizations really work. I’d say my greatest talent is related to that – I can grasp the big picture, but then drill down to manage the details too. This serves me well as a team leader here at Immersion. I’m a cross-functional analysis expert, specializing in financial and transportation systems for several of our DoD clients.”
Nicole
Management Consultant
- Travel process review and analysis
- Operational management and training
- Financial management systems
“I’ve become something of an expert in DoD travel management and administration, working in various capacities along the way. Today I support Naval Sea Systems Command (NAVSEA) as its lead Defense Travel Administrator. I also supervise the travel services of various government agencies, including the Defense Travel Management Office (DTMO) and DHS.”
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